IT Emergency? We Respond Fast.
For business-impacting outages, security incidents, and critical system failures that can't wait.
When to use Client 911
- Business systems are down
- Network/internet outage impacting operations
- Suspected security incident
- Critical failure outside normal support hours
If your issue can wait, Client 911 is probably not the right option.
Client 911 is not for
- Routine troubleshooting
- Scheduled changes or upgrades
- General questions or advice
- Non-urgent issues
What happens next
- Immediate intake of your issue
- Rapid triage to confirm severity
- $250 emergency intake is paid
- Paid emergency engagement begins
- Stabilization and recovery
- Post-incident recommendations
Important notes
- Client 911 is a paid emergency service
- Availability depends on current engineer capacity
- Emergency work focuses on stabilization and recovery
- Follow-up work is quoted separately
Emergency Pricing
Every engagement includes a $250 emergency access fee plus time-and-materials labor at emergency rates.
Tier 1 — End-User Support
$138/hr remote · $258/hr onsite
Help desk, end-user support, basic connectivity.
Tier 2 — Systems & Networking
$238/hr remote · $378/hr onsite
Systems administration, networking, server-level issues.
Tier 3 — Security & Infrastructure
$330/hr remote · $498/hr onsite
Security incidents, advanced infrastructure, architecture-level response.
Billing details
- $250 emergency access fee assessed at intake (non-refundable once engagement begins)
- 1-hour minimum per engagement, 30-minute increments after
- Travel time billed at the applicable onsite rate
Emergency Intake
It is best to call for faster response and intake, but you may also submit the form below.
Fields marked * are required.
Having trouble? Call us directly at (505) 448-0698 or email [email protected].