Privacy Policy

Information We Collect

This website collects minimal information:

• Contact form submissions — When you submit a contact or emergency intake form, we collect the information you provide (such as your name, email address, phone number, and message). This data is processed through our support portal to respond to your inquiry.
• Support portal account — When you submit a form for the first time, an account is automatically created for you in our support portal (support.rascontech.net) using the name and email address you provide. This account allows you to view and track your requests. A temporary password is generated and displayed to you at the time of submission.
• Phone number (for SMS/text messaging) — If you opt in to receive text messages from RTS, we collect your phone number for the purpose of sending service-related communications. Your phone number is not shared with third parties for marketing purposes.
• Standard server logs — Our hosting provider (Cloudflare) may collect standard technical data such as your IP address, browser type, and pages visited. This is used for security, performance, and basic analytics.

What We Do Not Collect

• We do not use tracking cookies or third-party analytics tools on this website.
• We do not sell, rent, or share your personal information with third parties for marketing purposes.
• We do not use advertising networks or retargeting services.

How We Use Your Information

Information you submit through our forms is used solely to:

• Respond to your inquiry or service request
• Provide the IT services you've requested
• Follow up on emergency intake submissions
• Send service-related text messages if you have opted in to SMS communications (such as appointment confirmations, service updates, and emergency follow-ups)

Third-Party Services

This website uses the following third-party services:

• Cloudflare — for website hosting and security. Cloudflare may process standard web traffic data in accordance with their own privacy policy.
• Twilio — we use Twilio to send and receive text messages and voice calls. When you opt in to SMS communications, your phone number is transmitted to Twilio for message delivery. Twilio processes this data in accordance with their own privacy policy. We do not share your opt-in consent or phone number with Twilio for their own marketing purposes.
• Zammad — our self-hosted support portal processes form submissions. This system is operated by RTS, not a third party.

Data Retention

Contact form submissions are retained in our support system for as long as needed to resolve your inquiry and provide ongoing service. You may request deletion of your information at any time.

Your Rights

You have the right to:

• Request a copy of any personal information we hold about you
• Request correction or deletion of your personal information
• Delete your support portal account at any time through your profile settings at support.rascontech.net, or by contacting us
• Opt out of any future communications
• Opt out of text messages at any time by replying STOP to any message from us

To exercise these rights, contact us at [email protected] or call (505) 616-3249.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact

If you have questions about this privacy policy or how your information is handled, contact us:

• Email: [email protected]
• Phone: (505) 616-3249