Managed Services
Ongoing IT support designed to stabilize operations, reduce risk, and scale with your business.
Full IT*
A complete IT partnership for organizations that want RTS to own outcomes end-to-end — proactive, strategic, and support-forward.
- Proactive management + user support in one service
- Lifecycle planning and continuous improvement
- Monitoring, health reporting, and risk reduction focus
- Best for teams that want IT handled without surprises
* Scope and inclusions are finalized during discovery to match your environment and goals.
Support*
Reliable support for daily IT issues, user requests, and operational troubleshooting — with a structured, right-sized approach.
- Responsive remote support for users and business operations
- Clear ticketing workflow and consistent resolution process
- Ideal for teams that need a dependable support partner
- Easy upgrade path into Full IT as needs grow
* Coverage options can be added to match your operating hours.
Monitor*
Visibility-first service for organizations that want monitoring, alerting, and health insights — without committing to full support coverage.
- Monitoring and alerting for critical systems and devices
- Health signals to catch issues early and reduce downtime
- Great for environments that want clarity before expanding scope
- Perfect starting point before moving into Support or Full IT
* Some incidents may require project work if resolution falls outside the selected scope.
Not sure which tier fits?
We’ll help you choose the right tier based on your environment, risk tolerance, and business goals — without forcing you into one-size-fits-all coverage.
- Start with the scope you need today
- Add coverage options based on your operating hours
- Scale into higher tiers as your business grows
Support Coverage Options
Support availability shouldn’t be one-size-fits-all. Coverage options let you choose what fits your operations today — with the ability to scale as needs change.
Business Hours
Standard weekday support during normal business hours.
Extended
Early mornings, evenings, and limited off-hours coverage.
Limited Weekend
Critical support availability on weekends.
24×7
Around-the-clock coverage for always-on environments.
Common Use Cases
- You want a proactive IT partner — not just break/fix
- You need consistent support and clear accountability
- You want to scale without rebuilding IT every year
- You want coverage that matches business hours or always-on operations